Help Center
Browse common questions below or send us a message. We typically reply within one business day.
If you were signed in when you bought, the course is already on your account. If you checked out as a guest, the course goes on the account for the email address you used at checkout. If that address is new to us, we create the account and email you a link to choose your password. Sign in at gk12academy.com/login with that same email address. If your email has an access code like GK12-AB3CD instead, enter it at gk12academy.com/claim.
Kits usually ship within 5 business days of your order. Shipping is free, and we ship within the US only. When your kit ships, we email you the tracking number.
Yes. Sign in, open Account, and update your kit shipping address. If your kit has already shipped, email team@gk12academy.com.
Sign in and open Account. Under Student accounts, add each student with their own email address and a password you choose. Each student then signs in on their own device. You get one student seat for each student on your order, and you can add more students from the same page.
Go to gk12academy.com/login and click "Forgot password." You'll receive a reset link at your registered email address.
Yes. Email team@gk12academy.com and tell us about your group.
The Creationeering™ and Mousetrap Build courses are designed for middle school students in grades 6-8, though motivated 5th graders and high schoolers have used it successfully.
Yes. Genesis K-12 Academy is a faith-based program that integrates Biblical stewardship principles with engineering education. Faith themes are woven naturally, never forced.
Work through the first two modules with your student. If the course is not right for your family, email team@gk12academy.com any time after that while your course access is active. Send the lab kit back (partly used is fine) and cover the return shipping, and we refund the full purchase price. Course access ends when the refund is issued.
Send us a message and we'll get back to you.